Privacy Policy

Satguru Sarraf, M-21 Gole Market, Mahanagar, Lucknow, respects your privacy.

Information we collect

• Name, mobile number, delivery address and email (if shared).
• Order, payment status and enquiry details.

How we use it

• To process orders, deliveries, returns and support.
• To send order updates and, only with your consent, offers and new-arrival messages via RCS, SMS, WhatsApp or email.

Sharing

We never sell your personal data. It is shared only with delivery and payment partners, or when required by law.

Your choices

You can stop promotional messages anytime by replying STOP or calling 9044219171. You may also ask us to view, correct or delete your data.

Terms & Conditions

• All products are 925 sterling silver jewellery sold by Satguru Sarraf. Colours may vary slightly from photos.
• Prices are in INR and may change without notice. An order is confirmed after payment or confirmation call/message.
• Delivery timelines are estimates and may vary by location and courier.
• By sharing your mobile number you agree to receive transactional messages about your orders. Promotional messages are sent only with your consent and you can opt out anytime by replying STOP.
• Disputes are subject to the jurisdiction of courts in Lucknow, Uttar Pradesh.

Returns & Refunds

• Report any damaged, defective or wrong item within 7 days of delivery by calling 9044219171 / 9369581707, with an unboxing video or photos.
• Items must be unused and in original packaging with the bill.
• Approved refunds go to the original payment method within 5-7 working days. Customised items are not returnable.

Contact Us

Satguru Sarraf
M-21 Gole Market, Mahanagar, Lucknow
Phone: 9044219171 | 9369581707
Mon - Sat, 10AM - 6PM